SINSEGYE's Online Help Platform is open for testing
New layout, full functionality
Multilingual and intelligent platform
At the beginning of the year, the first shock of the Chinese New Year in the era of science and technology came:
PC access address:
https://help.sinsegye.com.cn/
We are pleased to announce the launch of SINSEGYE's Online Help platform, which is now open for testing to users worldwide. This new online help platform aims to provide users with a more convenient and efficient product usage and technical support experience.
Comprehensive online help documentation
Online Help provides detailed manuals and usage guides for the main product series under SINSEGYE, including Automation, Intelligent Machines, I/O Systems, and Servo Motors. Whether you are new to our product or looking to gain a deeper understanding of a specific feature, these documents will be your indispensable assistants.
Intelligent AI Search and Q&A
The built-in powerful search function allows you to quickly obtain instant answers from AI assistants by entering questions. These answers cover multiple aspects such as product usage, technical issues, and common troubleshooting, which can help you quickly locate the required documents or technical support content, greatly improving work efficiency.
At present, AI intelligent question answering supports bilingual Chinese and English, and the Russian question answering function is also being continuously trained. In the future, it will provide you with more language choices.
Intuitive operation video tutorial
In addition to textual explanations, we have also carefully prepared product related video tutorials. These tutorials enable you to easily master the operating steps and techniques through intuitive presentation, thus enabling you to become familiar with and use our products more quickly.
Rich data download function
In order to meet the needs of different users around the world, we have specially provided a multilingual offline document download function: currently supports Chinese/English/Russian. You can choose to download the document in PDF format according to your needs.
At the same time, for some products, we have also opened up XML files Download various files such as dtp format, and based on feedback, we will gradually add more software support libraries such as 3D design drawings, case projects, macro files, etc. for public testing.
PS: At present, for internal test users, we also enable Markdown, Html and other offline data package download functions so that you can use them in different scenarios. You can send a private message to the official account background to obtain the download method. Our staff will contact you as soon as possible.
Multi language support
To meet the needs of global users, Online Help currently supports three languages: Chinese, English, and Russian. No matter which country you come from, you can find the language version that suits you here, making it easier to get help and support.
To ensure that Online Help can better meet the needs of our users, we welcome all users to experience testing. You can access our Online Help platform through a browser to experience the above features. Online Help platform website: https://help.sinsegye.com.cn/
At the same time, we also encourage you to actively identify and raise potential issues or shortcomings during the testing process, leave feedback on your opinions and suggestions, and every feedback you provide will be an important reference for us to improve and enhance. We will listen carefully to your voice, continuously optimize and improve the functions and services of Online Help, and bring you a better user experience.
Thank you for your continuous support and trust in SINSEGYE! We look forward to your participation and feedback to jointly promote the growth and development of Online Help!